Network Security

Service availability and scheduled maintenance for Intelligence Services/WebFilter, ProxySG, Secure Access Cloud and Web Isolation.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:10 UTC
Scheduled - ACTION REQUIRED

As previously announced, the root certificate for one or more of your Symantec products will be expiring. The ABRCA (Appliance Birth Registration Certificate Authority) Root CA is the ultimate root of trust for all certificates used by Symantec products. Depending on the type of appliance in your environment, this will occur on either November 15 or December 18, 2021. We advise that you take action as soon as possible to avoid any system failures that might occur when the certificate(s) expire.

Impact
Appliances not updated on time may experience a system outage. Appliances impacted include ProxySG, Advanced Secure Gateway (ASG), Integrated Secure Gateway (ISG), Content Analysis Appliance, SSL Visibility Appliance, Management Center, Reporter, PacketShaper, PolicyCenter, DLP Appliance (S500 model and Virtual Appliance), Industrial Control System Protection Neural (ICSP Neural).

Required Actions
1. Validate the recommended upgrade is working.
2. Take the specified manual steps.
3. Upgrade to the appropriate software version.

For details on actions needed for specific products, click here
Intelligence Services / WebFilter Operational
90 days ago
99.99 % uptime
Today
File Reputation Service Operational
90 days ago
100.0 % uptime
Today
Intelligence Services Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Priority Rating Service Operational
90 days ago
99.98 % uptime
Today
Site Review Operational
90 days ago
99.98 % uptime
Today
Threat Explorer Operational
90 days ago
99.98 % uptime
Today
WebFilter Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
WebPulse ? Operational
90 days ago
100.0 % uptime
Today
WebPulse Automation Toolkit Operational
90 days ago
99.98 % uptime
Today
ProxySG Under Maintenance
90 days ago
100.0 % uptime
Today
Licensing Under Maintenance
90 days ago
100.0 % uptime
Today
Trust Package Under Maintenance
90 days ago
100.0 % uptime
Today
Time Services Under Maintenance
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
99.99 % uptime
Today
Management Portal - Americas Operational
90 days ago
99.98 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
99.98 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Web Isolation Operational
90 days ago
99.97 % uptime
Today
Web Security Service - US-EAST (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-WEST (Oregon) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - SA-EAST (São Paulo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-CENTRAL (Frankfurt) Operational
90 days ago
99.9 % uptime
Today
Web Security Service - EU-WEST (London) Operational
90 days ago
99.9 % uptime
Today
Web Security Service - EU-WEST (Paris) Operational
90 days ago
99.9 % uptime
Today
Web Security Service - AP-SOUTHEAST (Singapore) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-NORTHEAST (Tokyo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Sydney) Operational
90 days ago
100.0 % uptime
Today
Email Security - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Email Security - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
Email Security - EU (Ireland) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec will perform a service-wide maintenance of the Web Isolation Service on December 12, 2021. As a part of our continuous efforts to improve the quality and reliability of Symantec’s Web Isolation platform, we will be performing some infrastructure changes.

Impact
The service and the management console will be unavailable for an expected period of 30 minutes and no longer than 90 minutes. Following the outage period the system will recover automatically and the service and management access will be restored. No admin intervention or configuration change is required.

Schedule
• Start time: December 12, 2021, at 12:00 UTC
• End time: December 12, 2021, at 20:00 UTC

Support
If you have any concerns about this planned maintenance window, or should you experience any issues as a result of the maintenance event, please contact Technical Support.
Posted on Dec 5, 20:34 UTC
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Unresolved incident: ProxySG Root CA Replacement.