All Systems Operational
Intelligence Services / WebFilter Operational
90 days ago
100.0 % uptime
Today
File Reputation Service Operational
90 days ago
100.0 % uptime
Today
Intelligence Services Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Priority Rating Service Operational
90 days ago
100.0 % uptime
Today
Site Review Operational
90 days ago
100.0 % uptime
Today
Threat Explorer Operational
90 days ago
100.0 % uptime
Today
WebFilter Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
WebPulse ? Operational
90 days ago
100.0 % uptime
Today
WebPulse Automation Toolkit Operational
90 days ago
100.0 % uptime
Today
ProxySG Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Trust Package Operational
90 days ago
100.0 % uptime
Today
Time Services Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Web Isolation Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-EAST (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-WEST (Oregon) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - SA-EAST (São Paulo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-CENTRAL (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-WEST (London) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-WEST (Paris) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Singapore) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-NORTHEAST (Tokyo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Sydney) Operational
90 days ago
100.0 % uptime
Today
Email Security - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Email Security - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
Email Security - EU (Ireland) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Sunday, April 18th 2021, we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our Americas data centers.

The maintenance event will start at 07:00 UTC and continue until 11:00 UTC.

Impact
Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect minor service disruption during the maintenance window. Some web applications may require users to reauthenticate during or following the maintenance window.

Customer Action
No action is required.

Reporting Problems
Experiencing issues? Contact Technical Support
.
Posted on Apr 9, 17:57 UTC
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:00 UTC
Scheduled - On Sunday, April 11th 2021 we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our APAC data centers.

The maintenance event will start at 08:00 UTC and continue until 11:00 UTC.

Impact
Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect minor service disruption during the maintenance window. Some web applications may require users to reauthenticate during or following the maintenance window.

Customer Action
No action is required.

Reporting Problems
Experiencing issues? Contact Technical Support.

Apr 1, 18:57 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 07:00 UTC
Scheduled - On April 5, 2021, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 4 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
  • Start Date: April 5, 2021, at 07:00 UTC
  • End Date: April 5, 2021, at 11:00 UTC
    Mar 30, 18:18 UTC
  • Completed - The scheduled maintenance has been completed.
    Apr 5, 11:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 5, 06:00 UTC
    Scheduled - On Monday, April 5th 2021 we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our America’s data centers. The maintenance event will start at 06:00 UTC and continue until 11:00 UTC.

    Impact
    Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect a minor service disruption during the maintenance window. Some web applications may require users to authenticate during or following the maintenance window.

    Customer Action
    No action is required.

    Reporting Problems
    Experiencing issues? Contact Technical Support
    https://www.broadcom.com/support/software/contact
    Mar 29, 18:49 UTC
    Apr 4, 2021
    Completed - The scheduled maintenance has been completed.
    Apr 4, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 4, 18:01 UTC
    Scheduled - On April 4, 2021, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: April 4, 2021, at 18:00 UTC
  • End Date: April 4, 2021, at 22:00 UTC
    Mar 30, 18:16 UTC
  • Apr 3, 2021

    No incidents reported.

    Apr 2, 2021

    No incidents reported.

    Apr 1, 2021

    No incidents reported.

    Mar 31, 2021

    No incidents reported.

    Mar 30, 2021
    Completed - The scheduled maintenance has been completed.
    Mar 30, 23:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 30, 15:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of File Reputation Service. This maintenance will start on March 30, 2021 at 15:00 UTC and will be completed on March 30, 2021 at 23:00 UTC.

    Impact
    No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

    Schedule
    • Start Date: March 30, 2021, at 15:00 UTC
    • End Date: March 30, 2021, at 23:00 UTC
    Mar 19, 20:27 UTC