Network Security

Service availability and scheduled maintenance for Intelligence Services/WebFilter, ProxySG, Secure Access Cloud and Web Isolation.

All Systems Operational
Intelligence Services / WebFilter Operational
90 days ago
100.0 % uptime
Today
File Reputation Service Operational
90 days ago
100.0 % uptime
Today
Intelligence Services Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Priority Rating Service Operational
90 days ago
100.0 % uptime
Today
Site Review Operational
90 days ago
100.0 % uptime
Today
Threat Explorer Operational
90 days ago
100.0 % uptime
Today
WebFilter Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
WebPulse ? Operational
90 days ago
100.0 % uptime
Today
WebPulse Automation Toolkit Operational
90 days ago
100.0 % uptime
Today
ProxySG Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Trust Package Operational
90 days ago
100.0 % uptime
Today
Time Services Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Web Isolation Operational
90 days ago
99.95 % uptime
Today
Web Security Service - US-EAST (N. Virginia) Operational
90 days ago
99.96 % uptime
Today
Web Security Service - US-WEST (Oregon) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - SA-EAST (São Paulo) Operational
90 days ago
99.96 % uptime
Today
Web Security Service - EU-CENTRAL (Frankfurt) Operational
90 days ago
99.87 % uptime
Today
Web Security Service - EU-WEST (London) Operational
90 days ago
99.87 % uptime
Today
Web Security Service - EU-WEST (Paris) Operational
90 days ago
99.87 % uptime
Today
Web Security Service - AP-SOUTHEAST (Singapore) Operational
90 days ago
99.96 % uptime
Today
Web Security Service - AP-NORTHEAST (Tokyo) Operational
90 days ago
99.96 % uptime
Today
Web Security Service - AP-SOUTHEAST (Sydney) Operational
90 days ago
99.96 % uptime
Today
Email Security - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Email Security - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
Email Security - EU (Ireland) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec, a division of Broadcom, is performing maintenance starting on October 17, 2021, at 18:00 UTC, for a duration of 4 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
  • Start Date: October 17, at 18:00 UTC
  • End Date: October 17, at 22:00 UTC
    Posted on Oct 7, 12:59 UTC
  • Symantec, a division of Broadcom, is performing maintenance starting on October 18, 2021, at 06:30 UTC, for a duration of 5 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: October 18, at 06:30 UTC
  • End Date: October 18, at 11:30 UTC
    Posted on Oct 7, 12:59 UTC
  • ProxySG Root CA Replacement Nov 15, 00:00-23:59 UTC
    ACTION REQUIRED

    As previously announced, the root certificate for one or more of your Symantec products will be expiring. The ABRCA (Appliance Birth Registration Certificate Authority) Root CA is the ultimate root of trust for all certificates used by Symantec products. Depending on the type of appliance in your environment, this will occur on either November 15 or December 18, 2021. We advise that you take action as soon as possible to avoid any system failures that might occur when the certificate(s) expire.

    Impact
    Appliances not updated on time may experience a system outage. Appliances impacted include ProxySG, Advanced Secure Gateway (ASG), Integrated Secure Gateway (ISG), Content Analysis Appliance, SSL Visibility Appliance, Management Center, Reporter, PacketShaper, PolicyCenter, DLP Appliance (S500 model and Virtual Appliance), Industrial Control System Protection Neural (ICSP Neural).

    Required Actions
    1. Validate the recommended upgrade is working.
    2. Take the specified manual steps.
    3. Upgrade to the appropriate software version.

    For details on actions needed for specific products, click here.
    Posted on Sep 2, 06:38 UTC
    Past Incidents
    Oct 17, 2021

    No incidents reported today.

    Oct 16, 2021

    No incidents reported.

    Oct 15, 2021

    No incidents reported.

    Oct 14, 2021

    No incidents reported.

    Oct 13, 2021

    No incidents reported.

    Oct 12, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 12, 23:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 12, 14:00 UTC
    Scheduled - On October 12, 2021, category enhancements will be delivered to Intelligence Services (formerly Blue Coat Intelligence Services or "BCIS") and WebFilter (formerly Blue Coat WebFilter or "BCWF") URL Categories and Application Classifications. The maintenance window will be starting on October 12, 2021, at 14:00 UTC, and completing on October 12, 2021 at 23:00 UTC.

    Impact and Customer Action:

    Please review the following kb article for the category change details and the product-specific considerations in order to learn how to leverage the new categories across the Symantec product portfolio. Any changes to the categories or applications could potentially affect customer policy. Please review the changes carefully and adjust your policy accordingly so your policies are aligned with the available categories and applications.

    https://knowledge.broadcom.com/external/article/221420/

    Schedule
    • Start Time: October 12, 2021, at 14:00 UTC
    • End Time: October 12, 2021, at 23:00 UTC
    Oct 6, 21:26 UTC
    Oct 11, 2021

    No incidents reported.

    Oct 10, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 10, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 10, 18:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on October 10, 2021, at 18:00 UTC, for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: October 10, at 18:00 UTC
  • End Date: October 10, at 22:00 UTC
    Oct 6, 13:52 UTC
  • Completed - The scheduled maintenance has been completed.
    Oct 10, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 10, 18:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on October 10, 2021, at 18:00 UTC, for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: October 10, at 18:00 UTC
  • End Date: October 10, at 22:00 UTC
    Oct 4, 16:51 UTC
  • Oct 9, 2021

    No incidents reported.

    Oct 8, 2021

    No incidents reported.

    Oct 7, 2021

    No incidents reported.

    Oct 6, 2021

    No incidents reported.

    Oct 5, 2021

    No incidents reported.

    Oct 4, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 4, 11:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 4, 07:00 UTC
    Scheduled - On October 4, 2021, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start time: October 4, 2021, at 07:00 UTC
  • End time: October 4, 2021, at 11:00 UTC
    Sep 27, 12:48 UTC
  • Oct 3, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 3, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 3, 18:00 UTC
    Scheduled - On October 3, 2021, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start time: October 3, 2021, at 18:00 UTC
  • End time: October 3, 2021, at 22:00 UTC
    Sep 27, 12:49 UTC