Network Security

Service availability and scheduled maintenance for Intelligence Services/WebFilter, ProxySG, Secure Access Cloud and Web Isolation.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:01 UTC
Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Intelligence Services Database Downloads during a window from July 20, 2021 at 22:00 UTC to August 4, 2021 at 06:00 UTC.

Impact
No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

Schedule
• Start Date: July 20, 2021, at 22:00 UTC
• End Date: August 4, 2021, at 06:00 UTC
Intelligence Services / WebFilter Under Maintenance
90 days ago
100.0 % uptime
Today
File Reputation Service Operational
90 days ago
100.0 % uptime
Today
Intelligence Services Database Downloads ? Under Maintenance
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Priority Rating Service Operational
90 days ago
100.0 % uptime
Today
Site Review Operational
90 days ago
100.0 % uptime
Today
Threat Explorer Operational
90 days ago
100.0 % uptime
Today
WebFilter Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
WebPulse ? Operational
90 days ago
100.0 % uptime
Today
WebPulse Automation Toolkit Operational
90 days ago
100.0 % uptime
Today
ProxySG Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Trust Package Operational
90 days ago
100.0 % uptime
Today
Time Services Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
99.99 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
99.99 % uptime
Today
Web Isolation Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-EAST (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-WEST (Oregon) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - SA-EAST (São Paulo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-CENTRAL (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-WEST (London) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-WEST (Paris) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Singapore) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-NORTHEAST (Tokyo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Sydney) Operational
90 days ago
100.0 % uptime
Today
Email Security - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Email Security - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
Email Security - EU (Ireland) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On August 1, 2021, at 17:00 UTC, Symantec, a division of Broadcom, is performing a planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 4 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

Impact
During the maintenance window, customers won't be able to create new connectors and may experience a temporary degradation of service.

Schedule
  • Start Date: August 1, 2021, at 17:00 UTC
  • End Date: August 1, 2021, at 21:00 UTC
    Posted on Jul 25, 13:24 UTC
  • On August 2, 2021, at 7:00 UTC, Symantec, a division of Broadcom, is performing a planned maintenance of Symantec Secure Access Cloud (US) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers won't be able to create new connectors and may experience a temporary degradation of service.

    Schedule
  • Start Date: August 2, 2021, at 7:00 UTC
  • End Date: August 2, 2021, at 11:00 UTC
    Posted on Jul 25, 13:26 UTC
  • Past Incidents
    Jul 27, 2021

    No incidents reported today.

    Jul 26, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 26, 11:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 26, 05:00 UTC
    Update - Please note that the schedule for this maintenance has been updated. The impact remains unchanged.

    Updated Schedule
  • Start Date: July 26, 2021, at 05:00 UTC
  • End Date: July 26, 2021, at 11:00 UTC
    Jul 15, 15:00 UTC
  • Scheduled - On July 25, 2021, at 16:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 6 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Original Schedule
  • Start Date: July 25, 2021, at 16:00 UTC
  • End Date: July 25, 2021, at 22:00 UTC
    Jul 15, 13:58 UTC
  • Jul 25, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 25, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 25, 16:00 UTC
    Scheduled - On July 25, 2021, at 16:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 6 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: July 25, 2021, at 16:00 UTC
  • End Date: July 25, 2021, at 22:00 UTC
    Jul 15, 13:52 UTC
  • Jul 24, 2021

    No incidents reported.

    Jul 23, 2021

    No incidents reported.

    Jul 22, 2021

    No incidents reported.

    Jul 21, 2021

    No incidents reported.

    Jul 20, 2021

    Unresolved incident: Intelligence Service Database Downloads Maintenance.

    Jul 19, 2021

    No incidents reported.

    Jul 18, 2021

    No incidents reported.

    Jul 17, 2021

    No incidents reported.

    Jul 16, 2021

    No incidents reported.

    Jul 15, 2021

    No incidents reported.

    Jul 14, 2021

    No incidents reported.

    Jul 13, 2021

    No incidents reported.