Network Security

Service availability and scheduled maintenance for Intelligence Services/WebFilter, ProxySG, Secure Access Cloud and Web Isolation.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance starting on September 20, 2021, at 08:00 UTC, and completing on September 22, 2021 at 14:00 UTC

Impact
No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

Customer Action
  • As part of this Site Review maintenance the IP address will be changed to: Public IP: 34.98.110.126
  • Firewall rules regulating connectivity to/from your network should be adjusted to allow traffic to pass to the new IP address listed above.

    Schedule
  • Start Time: September 20, 2021, at 08:00 UTC
  • End Time: September 22, 2021, at 14:00 UTC
  • In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 15, 17:02 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Intelligence Services / Web Filter Infrastructure during a window from September 15, 2021 at 17:00 UTC to September 23, 2021 at 17:00 UTC.

    Impact
    No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

    Schedule
  • Start Date: September 15, 2021, at 17:00 UTC
  • End Date: September 23, 2021, at 17:00 UTC
  • Intelligence Services / WebFilter Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    File Reputation Service Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    Intelligence Services Database Downloads ? Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    Licensing Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    Priority Rating Service Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    Site Review Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    Threat Explorer Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    WebFilter Database Downloads ? Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    WebPulse ? Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    WebPulse Automation Toolkit Under Maintenance
    90 days ago
    100.0 % uptime
    Today
    ProxySG Operational
    90 days ago
    100.0 % uptime
    Today
    Licensing Operational
    90 days ago
    100.0 % uptime
    Today
    Trust Package Operational
    90 days ago
    100.0 % uptime
    Today
    Time Services Operational
    90 days ago
    100.0 % uptime
    Today
    Secure Access Cloud Operational
    90 days ago
    100.0 % uptime
    Today
    Management Portal - Americas Operational
    90 days ago
    100.0 % uptime
    Today
    Management Portal - Europe, Middle East & Africa Operational
    90 days ago
    100.0 % uptime
    Today
    Connectivity PoD - Americas Operational
    90 days ago
    100.0 % uptime
    Today
    Connectivity PoD - Europe, Middle East & Africa Operational
    90 days ago
    100.0 % uptime
    Today
    Web Isolation Operational
    90 days ago
    99.95 % uptime
    Today
    Web Security Service - US-EAST (N. Virginia) Operational
    90 days ago
    99.96 % uptime
    Today
    Web Security Service - US-WEST (Oregon) Operational
    90 days ago
    100.0 % uptime
    Today
    Web Security Service - SA-EAST (São Paulo) Operational
    90 days ago
    99.96 % uptime
    Today
    Web Security Service - EU-CENTRAL (Frankfurt) Operational
    90 days ago
    99.87 % uptime
    Today
    Web Security Service - EU-WEST (London) Operational
    90 days ago
    99.87 % uptime
    Today
    Web Security Service - EU-WEST (Paris) Operational
    90 days ago
    99.87 % uptime
    Today
    Web Security Service - AP-SOUTHEAST (Singapore) Operational
    90 days ago
    99.96 % uptime
    Today
    Web Security Service - AP-NORTHEAST (Tokyo) Operational
    90 days ago
    99.96 % uptime
    Today
    Web Security Service - AP-SOUTHEAST (Sydney) Operational
    90 days ago
    99.96 % uptime
    Today
    Email Security - US East (N. Virginia) Operational
    90 days ago
    100.0 % uptime
    Today
    Email Security - US West (Oregon) Operational
    90 days ago
    100.0 % uptime
    Today
    Email Security - EU (Ireland) Operational
    90 days ago
    100.0 % uptime
    Today
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Major outage
    Partial outage
    No downtime recorded on this day.
    No data exists for this day.
    had a major outage.
    had a partial outage.
    Scheduled Maintenance
    ProxySG Root CA Replacement Nov 15, 00:00-23:59 UTC
    ACTION REQUIRED

    As previously announced, the root certificate for one or more of your Symantec products will be expiring. The ABRCA (Appliance Birth Registration Certificate Authority) Root CA is the ultimate root of trust for all certificates used by Symantec products. Depending on the type of appliance in your environment, this will occur on either November 15 or December 18, 2021. We advise that you take action as soon as possible to avoid any system failures that might occur when the certificate(s) expire.

    Impact
    Appliances not updated on time may experience a system outage. Appliances impacted include ProxySG, Advanced Secure Gateway (ASG), Integrated Secure Gateway (ISG), Content Analysis Appliance, SSL Visibility Appliance, Management Center, Reporter, PacketShaper, PolicyCenter, DLP Appliance (S500 model and Virtual Appliance), Industrial Control System Protection Neural (ICSP Neural).

    Required Actions
    1. Validate the recommended upgrade is working.
    2. Take the specified manual steps.
    3. Upgrade to the appropriate software version.

    For details on actions needed for specific products, click here.
    Posted on Sep 2, 06:38 UTC
    Past Incidents
    Sep 22, 2021

    No incidents reported today.

    Sep 21, 2021

    No incidents reported.

    Sep 20, 2021

    Unresolved incident: Intelligence Services / WebFilter Infrastructure Planned Maintenance.

    Sep 19, 2021

    No incidents reported.

    Sep 18, 2021

    No incidents reported.

    Sep 17, 2021

    No incidents reported.

    Sep 16, 2021

    No incidents reported.

    Sep 15, 2021

    Unresolved incident: Intelligence Services / WebFilter Infrastructure Maintenance.

    Sep 14, 2021

    No incidents reported.

    Sep 13, 2021

    No incidents reported.

    Sep 12, 2021

    No incidents reported.

    Sep 11, 2021
    Completed - The scheduled maintenance has been completed.
    Sep 11, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 8, 00:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Intelligence Services Database Downloads during a window from September 8, 2021 to September 10, 2021.

    Impact

    No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

    Schedule

  • Start time: September 8, 2021, at 00:00 UTC
  • End time: September 10, 2021, at 23:59 UTC
    Sep 3, 22:44 UTC
  • Sep 10, 2021

    No incidents reported.

    Sep 9, 2021
    Resolved - On September 9, 2021 between 12:15 UTC and 18:46 UTC, customers in EMEA using Web Isolation for Web Security Service may have experienced connectivity issues. Some customers may not have been able to browse whilst using Web Isolation with WSS.

    As of 18:46 UTC, the service is fully restored. This incident is resolved.
    Sep 9, 23:20 UTC
    Sep 8, 2021