In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 15:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Threat Explorer during a window from May 3, 2021 at 15:00 UTC to May 14, 2021 at 23:00 UTC.

Impact
No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

Schedule
• Start Date: May 3, 2021, at 15:00 UTC
• End Date: May 14, 2021, at 23:00 UTC
Intelligence Services / WebFilter Under Maintenance
90 days ago
100.0 % uptime
Today
File Reputation Service Operational
90 days ago
100.0 % uptime
Today
Intelligence Services Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Priority Rating Service Operational
90 days ago
100.0 % uptime
Today
Site Review Operational
90 days ago
100.0 % uptime
Today
Threat Explorer Under Maintenance
90 days ago
100.0 % uptime
Today
WebFilter Database Downloads ? Operational
90 days ago
100.0 % uptime
Today
WebPulse ? Operational
90 days ago
100.0 % uptime
Today
WebPulse Automation Toolkit Operational
90 days ago
100.0 % uptime
Today
ProxySG Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Trust Package Operational
90 days ago
100.0 % uptime
Today
Time Services Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
99.91 % uptime
Today
Management Portal - Americas Operational
90 days ago
99.83 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
99.83 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Web Isolation Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-EAST (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - US-WEST (Oregon) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - SA-EAST (São Paulo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-CENTRAL (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-WEST (London) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - EU-WEST (Paris) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Singapore) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-NORTHEAST (Tokyo) Operational
90 days ago
100.0 % uptime
Today
Web Security Service - AP-SOUTHEAST (Sydney) Operational
90 days ago
100.0 % uptime
Today
Email Security - US East (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
Email Security - US West (Oregon) Operational
90 days ago
100.0 % uptime
Today
Email Security - EU (Ireland) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Sunday, May 9, 2021, we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our EMEA data centers.

The maintenance event will start at 06:00 UTC and continue until 09:00 UTC.

Impact
Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect minor service disruption during the maintenance window. Some web applications may require users to reauthenticate during or following the maintenance window.

Customer Action
No action is required.
Posted on Apr 29, 19:07 UTC
On May 9, 2021, at 08:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 14 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
  • Start Date: May 9, 2021, at 08:00UTC
  • End Date: May 9, 2021, at 22:00 UTC
    Posted on May 3, 12:58 UTC
  • On May 10, 2021, at 06:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 14hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: May 10, 2021, at 06:00 UTC
  • End Date: May 10, 2021, at 20:00 UTC
    Posted on May 3, 13:07 UTC
  • On May 12, 2021, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: May 12, 2021, at 07:00 UTC
  • End Date: May 12, 2021, at 11:00 UTC
    Posted on May 5, 17:31 UTC
  • On May 12, 2021, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: May 12, 2021, at 18:00 UTC
  • End Date: May 12, 2021, at 22:00 UTC
    Posted on May 5, 17:28 UTC
  • On Sunday, May 18th 2021 we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our Americas data centers.

    The maintenance event will start at 06:00 UTC and continue until 09:00 UTC.

    Impact
    Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect minor service disruption during the maintenance window. Some web applications may require users to reauthenticate during or following the maintenance window.

    Customer Action
    No action is required.
    Posted on May 7, 14:34 UTC
    Past Incidents
    May 8, 2021

    No incidents reported today.

    May 7, 2021

    No incidents reported.

    May 6, 2021

    No incidents reported.

    May 5, 2021

    No incidents reported.

    May 4, 2021

    No incidents reported.

    May 3, 2021

    Unresolved incident: Intelligence Service/WebFilter Threat Explorer Maintenance on May 3-14, 2021.

    May 2, 2021
    Completed - The scheduled maintenance has been completed.
    May 2, 09:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 2, 06:00 UTC
    Scheduled - On Sunday, May 2, 2021, we will perform service-wide maintenance on the Web Isolation Service for Web Security Service customers connecting via our APJ data centers.

    The maintenance event will start at 06:00 UTC and continue until 09:00 UTC.

    Impact
    Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect minor service disruption during the maintenance window. Some web applications may require users to reauthenticate during or following the maintenance window.

    Customer Action
    No action is required.
    Apr 23, 14:27 UTC
    May 1, 2021

    No incidents reported.

    Apr 30, 2021

    No incidents reported.

    Apr 29, 2021
    Completed - The scheduled maintenance has been completed.
    Apr 29, 23:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 21, 15:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of File Reputation Service. This maintenance will start on April 21, 2021 at 15:00 UTC and will be completed on April 29, 2021 at 23:00 UTC.

    Impact
    No customer impact is expected from this maintenance and all aspects of our service are expected to function as normal.

    Schedule
    • Start Date: April 21, 2021, at 15:00 UTC
    • End Date: April 29, 2021, at 23:00 UTC
    Apr 20, 16:28 UTC
    Apr 28, 2021

    No incidents reported.

    Apr 27, 2021

    No incidents reported.

    Apr 26, 2021

    No incidents reported.

    Apr 25, 2021
    Completed - The scheduled maintenance has been completed.
    Apr 25, 09:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 25, 06:01 UTC
    Scheduled - On Sunday, April 25, 2021, we will perform service-wide maintenance on the Web Isolation Service customers connecting via our APJ data centers.

    The maintenance event will start at 06:00 UTC and continue until 09:00 UTC.

    Impact
    Only Web Security Service customers who use the Web Isolation add-on will be impacted. Web Isolation customers should expect minor service disruption during the maintenance window. Some web applications may require users to reauthenticate during or following the maintenance window.

    Customer Action
    No action is required.

    Reporting Problems
    Experiencing issues? Contact Technical Support.
    Apr 19, 15:28 UTC
    Apr 24, 2021

    No incidents reported.