Updates to Critical WebPulse Service Endpoint
Scheduled Maintenance Report for Symantec Web & Network Security
Completed
The scheduled maintenance has been completed.
Posted Apr 24, 2020 - 00:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 24, 2020 - 00:00 UTC
Scheduled
On April 24th, 2020 at 0:00 UTC, all WebPulse Services will be migrating from Symantec/NortonLifelock hosted infrastructure to Broadcom infrastructure. While many service endpoints will remain the same, there will be many new service endpoints added and several others retired. While these infrastructure changes are expected to have minimal customer impact it is advised to work with your respective network/IT teams to accommodate these changes.

Customer Impact
Networks that rely on white-listing WebPulse service endpoints may experience interruption to database downloads, dynamic real-time ratings, pattern updates, and other WebPulse related services

Recommended Action
  • Ensure that your network/IT systems allow for the service endpoints listed under “New and Existing Service Endpoints”

  • While it will not impact service, it is recommended that any service endpoints listed under “Retiring Service Endpoints” are removed from your network/IT white-list

    For detailed information on this announcement, including a comprehensive list for WebPulse related Service Endpoints, please visit the following knowledge article.
  • Posted Apr 09, 2020 - 21:54 UTC
    This scheduled maintenance affected: Intelligence Services / WebFilter (File Reputation Service, Intelligence Services Database Downloads, Licensing, Priority Rating Service, Site Review, Threat Explorer, WebFilter Database Downloads, WebPulse, WebPulse Automation Toolkit).