WebPulse Service Announcement: Changes to Service Endpoints
Scheduled Maintenance Report for Symantec Web & Network Security
The scheduled maintenance has been completed.
Posted May 30, 2020 - 23:59 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 27, 2020 - 00:45 UTC
As part of the previously announced migration efforts to Google Cloud Platform (GCP), various WebPulse services will be undergoing maintenance that will conclude on May 31, 2020. During this time various public-facing IP addresses will be retired. If any appliances have been configured to use these IP addresses instead of the hostname, service could be interrupted.

On May 31, 2020, several IPs will be retired, the various services that these IP addresses provide (e.g. database downloads, real-time ratings, etc.) will only be available on the new service endpoints that were previously announced:


Recommended Action
  • Ensure that IT policies are updated to accommodate the removal of these retiring service endpoints.
  • Ensure that ProxySg appliances are using the appropriate domains for WebPulse services.(Hardcoding IP addresses is NOT recommened for any WebPulse service)

    For additional information please review the following article:


  • Start Date: May 27, 2020, at 00:45
  • End Date: May 31, 2020, at 23:59
  • Posted May 27, 2020 - 00:41 UTC
    This scheduled maintenance affected: Intelligence Services / WebFilter (File Reputation Service, Intelligence Services Database Downloads, WebFilter Database Downloads, WebPulse).